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Features

  • Contact centre

    A transformation programme has made the Jobcentre Plus contact centre network the largest virtualised operation in Europe

  • A handful of organisations are breaking new ground with public sector iPhone applications, write SA Mathieson and Tracey Caldwell

  • A recent round table addressed some of the issues faced by government as it strives for a more sophisticated approach to sharing information

  • Government is testing a different kind of dialogue through Twitter. Mark Say speaks to some of those who have used the mini-message service

News

  • Comment

  • Provincial England's health service suffers from its size when trying to develop informatics, says SA Mathieson
  • The Public Accounts Committee (PAC) report on the C-Nomis project suggests that parts of the public sector have been very slow to learn the lessons of earlier failures, writes Mark Say
  • Dominic Grieve has introduced a touch more honesty into the debate about privacy and personal information, argues Mark Say
  • Damian Green believes that policing IT projects have made everyone a suspect. He has a point, argues SA Mathieson

Events

  • Mobile and Wireless
    Wed 24 February 2010
    Birmingham
  • Managing public sector information
    Mon 1 March 2010
    Inmarsat, London
  • SmartGov Live
    15 & 16 June 2010
    ExCeL, London
  • SmartHealthcare Live
    15 & 16 June 2010
    ExCeL, London
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