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A delayed IT system forced HMRC to revert to manual processing for 35m cases in 2008-09, according to the Commons Treasury Committee
Staff at one of the UK Border Agency's largest offices are 'hampered' by poor IT, according to the agency's independent chief inspector
England's education watchdog is setting up a six year ICT contract which could be worth £60m
The General Register Office has removed discounts offered for ordering birth, marriage and death certificates online
The programme to reduce people's contact with government when their circumstances change claims that all transactions so far have been completed first time
The prime minister has ordered the restoration of a 101 national non-emergency phone number to report crime and antisocial behaviour
The annual Better Connected report has revealed that council investment in low cost web services has stagnated over the last year
A police force says it could save at least £20m in 10 years by transferring emergency call operations to a private company
Parliament's finance watchdog has warned HM Revenue and Customs that it faces a critical report on its contact services
A Suffolk council has unveiled plans to route all public enquiries through the new service in a bid to save £1.5m by November 2012
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A safe strategy
A failure to learn
Living with risk
HMG isn't Tesco
Playing politics
