Chapter eight of the report , published on 16 June 2009, proposes that a list of services be delivered primarily online. In addition to registrations it includes student loans, Companies House registration, redundancy advice processing, debt advice and tax returns for higher rate taxpayers, "though clearly with a safety net in delivery for those unable to access the service online".
The report proposes that each government department should identify at least two services to form part of the digital service switchover plan. Citing a proposal from IBM, it says these services should involve a high number of low value transactions, processes that are easy for users, and scope for cost savings from a move to a digital system. Other factors to consider include the groups of people involved, the legislative impacts and the need for physical verification.
Under its universal broadband commitment the government intends to provide access to a 2Mbps broadband service to everyone in the country by 2012. This is currently unavailable to more than 10% of homes. The project will be funded by £200m from the government and make use of DSL lines, fibre optic cabling to street cabinets, wireless and possibly satellite. A chief executive for the programme will be appointed this autumn.
The report also announced a Next Generation Final Third Project, to help provide much faster broadband to the third of areas that are unlikely to get such services from commercial providers. This will be funded by a 50p a month levy on all fixed copper lines.
The report, which also covers the future of the BBC licence fee, digital radio and internet regulation among other topics, was compiled by communications minister Stephen Carter. He will now step down from the government.
