Kable: Market intelligence | Kable

The rise of flexible and mobile working in the UK public sector: outlook to 2014-15

Sat, 10 Apr 2010 11:55:00 GMT

Publication date: May 2010
Number of pages: 46
Price: £2,950 + VAT
Free to Kable Direct subscribers
If you would like to purchase this report please call Rachel Colby on 020 3353 2497 or email her on rachel.colby@kable.co.uk

Report overview

An assessment of the progress of the UK public sector flexible and mobile working market to date, which estimates its future potential and forecasts take-up of the relevant technologies until 2015.

Examining specific usage within each major vertical market, including local government, health, criminal justice, education, transport and central government, this report provides an insight into the business drivers for increased take-up. It explores the type of technology solutions currently in favour and those with potential for the near future. It identifies the applications that mirror those available on an office desktop, such as access to emails and contacts, and identifies those designed specifically for mobile and flexible workers.

The analysis also covers the users of mobile applications. While services are often deployed for those who spend most of their time on the road, such as community workers, other solutions are being implemented for those needing to give instant approval and/or to access performance indicators.

Mobility services, including remote access to business applications, have emerged as a new challenge for IT departments, but they also provide an opportunity to create a sustainable competitive advantage, increase flexibility and staff performance, achieve savings and increase customer satisfaction.

How this report will benefit you

This report will provide:
• Forecasts of the future size of the public sector workforce using mobile and flexible working technology, by major government sectors
• Identification of the requirements for mobility services by major government sectors
• A better idea of the type of applications sought by government departments and agencies
• An insight into the concerns of decision makers and the barriers they face in implementing or upgrading mobility solutions
• Information to help allocate resources in to the order to meet future demand

1 Executive summary
2 Introduction
3 Definition and scope
4 Methodology
5 Market drivers
5.1 Drivers for flexible working
5.2 Drivers for mobile working
6 Challenges with flexible and mobile working
6.1 Budget constraints
6.2 Losing data/devices
6.3 Communication within teams
6.4 Data security
6.5 Performance management
6.6 Management resistance to change
6.7 User reluctance to change
7 Flexible and mobile working adoption by government departments
7.1 Adoption of flexible working
7.2 Adoption of mobile working
8 Flexible and mobile workforce forecast
8.1 Technology enabled flexible workforce forecast
8.2 Technology enabled mobile workforce forecast

Storage and sharing of citizen data

Sun, 21 Mar 2010 14:22:00 GMT

Publication date: Apr 2010
Number of pages: 72
Free to KableDIRECT subscribers (depending on subscription level)

If you would like to purchase this report please call Rachel Colby on 020 3353 2497 or email her on rachel.colby@kable.co.uk

Report overview

How is the UK government vouching for the security of citizen information?

The security of various sorts of citizen data has become a central issue in the life of UK citizens, in public sector organisations and on the elections campaign trail alike.

The bureaucracy in the public sector – coupled with the continuously growing UK population – has caused unprecedented levels of citizen information to be created in the public sector. Unfortunately this has not always been supported by robust security processes and technologies and many data blunders have occurred, which are undermining the public's confidence in their commanders.

From interviews held with 240 public sector organisations and 1,000 UK citizens, this report will help you understand how seriously the public sector and the UK public deem data security, along with the measures which technology suppliers should take in order to address such concerns.

How this report will benefit you

In this report we help public sector organisations to understand:

• The various citizen information databases in the UK public sector, their
achievements, major data breaches and lessons learnt
• How to build robust relations with public sector organisations and help
them to rebuild high-eroded public trust in their ability to handle
citizen data
• The opportunity landscape for data solutions vendors across various
verticals (the NHS, central government, education, etc)
• The dimensions of various citizen information databases and the
challenges in protecting them
• How to reconcile information privacy with vast volumes of data and
pervasive technologies

1. Executive Summary
2. Overview
3. Legal landscape
4. Citizen perspective
5. Development of data sharing mechanisms
6. Types of citizen information
7. Usage of citizen data
8. End-user legitimacy and authentication technologies
9. Citizen consent model
10. Dimensions of data sharing
11. Data breaches
12. Vendor selection criteria
13. Opposition policy
14. Cloud computing
15. Findings by vertical
16. Findings by size of organisation
17. Opportunity landscape
18. Conclusion: how to reconcile information privacy with vast amounts of
data and ubiquitous technologies
19. Methodology

Special offer

Purchase this report before 30 July and receive 50% discount off Preparing for the worst: National Security, Resilience and Defence market forecast to 2014-15 report.

Masterclasses in 2010

Wed, 20 Jan 2010 12:05:00 GMT

Kable have a variety of masterclasses covering many of the complex processes of public sector procurement - all aimed at those wanting to win more public sector business.

Differentiating yourself
21 September 2010

This masterclass shows you new techniques that will help you better differentiate your company in public sector bids.

More information on the content of this masterclass

Presenting that winning bid
9 November 2010

This masterclass, with a high level of individual coaching, will show you how to develop and apply the advanced communication skills that will enable you to develop outstanding bid presentations.

More information on the content of this masterclass

If you wish to be kept up to date with future masterclasses, please email sarah.wasser@guardian.co.uk

About Kable Essentials: entry level service for public sector ICT professionals

Mon, 23 Nov 2009 11:48:00 GMT

An entry level service for public sector ICT professionals

An entry level subscription service that bundles together our most popular services into a comprehensive programme of marketing support.

Win your share of the £18bn UK government ICT marketplace

Cuts in public services lead to IT-led change programmes and reform, just as they increase scrutiny of current technology suppliers. Kable's forecasts indicate that spend on ICT will stay level, even as the deficit is reduced.

This inevitably means that the opportunity landscape and supplier roster will change: government is increasingly looking to open up the market to local providers and specialist technology firms.

Many firms have concerns about the ease of cracking the public sector ICT marketplace and the complex, time consuming procurement processes involved. But on the right terms, this could be the optimum point for a well-planned business development campaign.

Kable's expert information can help navigate your path to accessing government spend.

Kable is the trusted guide to public sector ICT. Over 100 suppliers to government (including 19 of the top 20) use Kable's subscription analysis service to identify opportunities and trends.

Kable Essentials gives you:

OPPORTUNITIES - our daily newsletter alerts you to every published ICT procurement in the UK public sector. And we track opportunities buried in strategy documents and meeting minutes, so that our subscribers can chase them before they go public.

MARKET KNOWLEDGE - the 108 page Public Sector Overview report covers the ICT needs and forecast spend, product by product, of seven sectors: central and local government, healthcare, education, national security, criminal justice and transport.

CLIENT KNOWLEDGE - profiles of 1900 local authorities, government departments, NHS trusts and other government bodies: the key decision makers, their current IT suppliers and the "need to know" which will open their doors.

For more information and pricing details please contact us on 020 3353 4890 or email customerservices@kable.co.uk.

If you would like to just purchase the UK public sector overview report please click here for more information.

UK public sector ICT overview and forecast to 2014/2015

Sun, 22 Nov 2009 10:33:00 GMT

Publication date: Dec 2009
Number of pages: 108
Price: £2,950 + VAT
Free to KableDirect subscribers (depending on subscription level)

If you would like to purchase this report, please call Rachel Colby on 020 3353 2497 or email her on rachel.colby@kable.co.uk

Report overview

Kable's public sector overview aggregates the most important findings from our last eighteen months of research with over 1500 ICT decision makers.

We've calculated the impact of recession and political change on all the sectors we cover: central and local government, healthcare, education, criminal justice, transport and national security.

Kable tracks every government ICT contract and researches every public sector body with an ICT function. Our public sector overview concentrates the expertise of seven dedicated analysts into a single, highly readable, report.

What this report contains

We've prepared detailed forecasts for ICT spend to 2015 - sector by sector, product by product - and mapped the organisation-level trends, threats and opportunities that suppliers need to watch.

We've assessed and ranked the top twenty suppliers to government, who in their turn control huge chunks of subcontracted spend.

Most importantly, the report includes detailed advice on how to build and sustain market share during unprecedentedly tough times for suppliers to government.

1 Executive summary
2 Introduction
2.1 Scope
2.2 Methodology
3 Overall context
3.1 Political structure
3.2 Economic environment
3.3 Public finances
3.4 Social environment
3.5 Technological environment
4 Overview of the UK public sector
4.1 Market structure
4.2 Market forecast
4.3 The agenda
4.4 Public sector ICT strategy
4.5 Open source
4.6 The environment
4.7 Procurement bodies
4.8 Market influencers
5 Central and devolved government
5.1 Market structure and funding flows
5.2 Key trends and initiatives
5.3 Market forecast
5.4 Market engagement
6 Local government
6.1 Market structure and funding flows
6.2 Key trends and initiatives
6.3 Market forecast
6.4 Market engagement
7 Health
7.1 Market structure and funding flows
7.2 Key trends and initiatives
7.3 Market forecast
7.4 Market engagement
8 Education
8.1 Market structure and funding flows
8.2 Key trends and initiatives
8.2.1 Schools
8.2.2 Tertiary
8.3 Market forecast
8.4 Market engagement
9 Justice
9.1 Market structure and funding flows
9.2 Key trends and initiatives
9.3 Market forecast
9.4 Market engagement
10 Defence
10.1 Market structure and funding flows
10.2 Key trends and initiatives
10.3 Market forecast
10.4 Market engagement
11 Transport
11.1 Market structure and funding flows
11.2 Key trends and initiatives
11.3 Market forecast
11.4 Market engagement
12 Forecast methodology
12.1 Taxonomy
12.2 Scope
12.3 2008 and 2009 predictions
12.4 Assumptions behind the forecast
12.5 Alternative scenarios
13 Supplier landscape
13.1 Industry overview
13.2 Market leaders
14 Implications for suppliers

We also offer a new entry level package, Kable Essentials, which bundles together this report with our most popular services to provide a comprehensive package of support. Click here to find out more.

Preparing for the worst: National Security, Resilience and Defence market forecast to 2014-15

Mon, 09 Nov 2009 11:49:00 GMT

Publication date: Nov 2009
Number of pages: 92
Free to KableDIRECT subscribers*

If you would like to purchase this report, please call Rachel Colby on 020 3353 2497 or email her on email her on rachel.colby@kable.co.uk

Report overview

The scope of National Security and Resilience has increased in recent years: it is no longer restricted to defending the country against attacks from overseas but has now incorporated threats to citizens' everyday lives, such as internet hacking, denial of service attacks and all natural threats such as flu pandemic.

Kable has identified the departments, agencies and other public sector organisations working to support the government's NS&R strategy, as set out in the National Security Strategy and the National Risk Register published in 2008. those with the greatest involvement are the Home Office, Ministry of Defence (MoD), security and intelligence services, emergency services, plus local government, transport, health and environment sectors.

We have also examined their involvement in and responsibility for the four strands of NS&R intervention: awareness; planning and coordination; prevention and protection; and response and recovery.

This report identifies expenditure patterns within government departments. Expenditure by the MoD and the security and intelligence services will remain strong to secure government interests inland and overseas, but the Home Office and police forces will have tighter budgets. However, local initiatives by fire and rescue services to improve resilience and preparedness for threats will drive steady expenditure for the foreseeable future.

Although there is no specific cross-government funding for NS&R, the security and intelligence services have a dedicated single intelligence account. Other departments and organisations allocate funding to programmes from general budgets, so that specific NS&R expenditure cannot be separately identified. A similar pattern applies to procurement.

This report makes a detailed examination of major NS&R-related programmes, in particular the National Identity Scheme (NIS), the e-borders programme, the Intercept Modernisation Programme and the Defence Information Infrastructure. It takes into account potential cost impacts if there is a change of government after the 2010 general election, particularly in the case of the NIS.

What this report contains

• A description of the major departments involved in protecting the country and their responsibilities

• A detailed ICT market sizing and forecasting information to 2015, delivered by major government departments including:

- The Home Office, its executive agencies and police forces
- The Ministry of Defence
- The security and intelligence services
- The departments and agencies involved in transport, health
environment and local government; and
- The Department for Culture, Media and Sport, responsible for the
London Olympics

• Major current initiatives and trends likely to impact the market over the next four years

• Major social and economic drivers shaping the future of the market.

Key features of the report

• Expenditure patterns within government departments
• Find out what type of opportunities exist in the NS&R market

How the report will benefit you

• Have an understanding of the size of the opportunity;
• Understand how government intends to maintain high security while going through the economic downturn; and
• Allocate resources in order to meet future demand.

Table of contents

Executive Summary
Kable's viewpoint
1 Introduction
Background
2 Organisations
Awareness
Security and Intelligence services agencies
Planning and coordination
Prevention and protection
Border control
Immigration and nationality
Organised crime
Transport
Critical National Infrastructure
Response and recovery
Voluntary sector
Private sector
3 Funding flow
Operational Efficiency programme - impact on national security funding Departmental funding flow
Central government
Security and intelligence services
Ministry of Defence
Local government
4 Procurement
Procurement methods
Official Journal of the European Union (OJEU)
Public domain
Frameworks
Departmental procurement
Central government (excluding the Ministry of Defence)
Security and intelligence services
Police
Fire and rescue
Ministry of Defence
5 Greening IT
6 Drivers
Cross government
Malicious attack
Terrorism
Immigration and asylum
Identification and nationality
Policing and crime
2012 London Olympics Defence
Accidents
Natural events
Civil Contingencies
Infectious diseases
7 Major suppliers
Profiles
Expenditure forecast
Departmental expenditure
Home Office central and executive agencies
Security and Intelligence services
Foreign and Commonwealth Office
Communities and Local Government
Department for Transport
Department for Health
Cabinet Office
Department of Culture, Media and Sport
Other departments
Ministry of Defence

* Dependant on subscription taken

Responding to the PQQ

Fri, 28 Aug 2009 08:36:00 GMT

Event date: Wednesday 17 February 2010

How do you ensure you get to the next round?
The response to the Pre Qualification Questionnaire (PQQ) is very often a knee jerk response to the questionnaire arriving on the desk. However, if the opportunity is not eventually bid for and won, any effort expended against the PQQ is wasted. On the other hand, if the PQQ is not completed, you cannot bid for the contract – even though you are the best organisation on the planet to supply what is wanted!

So how do you, with your limited resources, get the balance right? After all, you are now in a process which seeks any reason to "legitimately" reject your submission. This is your opportunity to learn from specialists who will show you how to prepare your response in the way that is most likely take you through to the next stage.

The "Responding to the PQQ" masterclass will explore the most common PQQ problems and we will use your own real examples to develop a pragmatic approach dealing with them. Together we will cover such strategies as:

• Making Senior Management part of the team
• Qualifying the opportunity
• Nailing the compliancy issues

• Harnessing the Market Intelligence
• Priming your references
• Articulation of the benefits
• Storing all the reusable information

By the end of the session you will have a solid understanding of the issues most likely to be encountered and methods to deal with them. You will understand how to leverage the evaluation system to your best advantage and what to do when you cannot fully answer the questions.

Why attend?

• Do you want to win more public sector business?
• Have you found that having the market leading offering does not always lead to the opportunity to demonstrate this?
• Do you have team members that are relatively new to the whys and wherefores of public sector decision making?
• Do you find it's hard to know what the public sector buyer is really after?
• Do you want to increase your PQQ conversion rate?
If you answer "yes" to any of these, then this will give you what you need.

Who should attend?

Anyone involved or who will become involved in attempting to win public sector business, including:
• Those responsible for managing the client relationship or who have direct control over the bidding process
• Senior sales staff and marketeers
• Senior executive project sponsors
• Internal experts who have responsibility for compiling the PQQ response

Note: You should only attend the masterclass if you are willing to participate fully and wish to sharpen your skills in order to enhance your future performance.

Objectives

This half day event will let you:

• Exploit the process: Give you the tools and techniques to influence get through to the next round, despite the attempts by the evaluators to reduce their workload by rejecting your application
• Improve your response efficiency: Outline strategies to ensure you only respond when you can win and therefore avoid resource wastage
• Maximise your win chance: Show how to gain competitive advantage and maximise evaluation scores despite the 'level playing field'
• Change your organisation: Take away a frame work of success for engaging the first stage of government bidding in your business

Note: This event is intended for people with some previous experience in this area.

Key benefits

By the end of the day you will be able to:
• Win more opportunities to submit a full proposal
• Get on the long list - discover how to be invited to bid for business. Get on the short list - know how to set up successful bids
• Reduce the cost of bidding for public sector business
• Understand the key elements of the UK procurement process and the applicable bid regulations
• Use professional techniques to make your bids interesting and compelling to read
• Discover how you may be able to get through, even after you have been told that you have lost

About the session leader

Andy Haigh is a former Royal Air Force engineering officer, specialising in telecommunications, who moved into the private sector in 1987 and has compiled a highly impressive portfolio of successes in bid management. Andy's clients include the Home Office, Unisys and Royal Mail, with whom he has worked to improve their sales performance and win bid rates.

Andy has achieved the highest level "Professional" of APMP (Association of Proposal Management Professionals) qualification to practitioner level. There are very few such highly qualified people in the UK.

Essential event information

Date: Wednesday 17 February 2010
Location: Guardian Professional, 3-7 Herbal Hill, London, EC1R 5EJ

Event fees:
Non-subscriber £249 + VAT
Subscriber £199 + VAT

Booking information

If you are a KableDIRECT subscriber please either email customerservices@kable.co.uk or call 020 3353 4890 for further information.

If you are a non-subscriber please either call 0845 463 1465 or use the button below to be directed to the booking form on our partner, Sixfold's, website:

A diagnosis of NHS IT: UK Healthcare Market Profile to 2013/14

Sat, 15 Aug 2009 13:40:00 GMT

Publication date: Aug 2009
Number of pages: 112
Price: £2,950 + VAT
Free to KableDirect subscribers

If you would like to purchase this report, please call Rachel Colby on 020 3353 2497 or email her on rachel.colby@kable.co.uk

Report overview

The National Health Service is constantly challenged to meet changing needs, affected by demographic, social, political and economic factors. Several market trends are driving change and reshaping the UK healthcare industry. An ageing population and associated surge in chronic disease is adding extra pressure on the health system. This will accentuate in the future, as the average age of the UK population continues to rise due to declining birth and mortality rates.

Efficiency targets, driven by the Gershon review and the more recent Operational Efficiency Programme (OEP), are affecting the health industry and its ICT expenditure. Other important industry trends discussed in more detail in this report include offshoring, Web 2.0, patient pathway, increasing Treasury allocations and data sharing.

The National Programme for IT (NPfIT) in England, for example, is a response to the need for improvement. It is an ambitious and complex initiative, aimed at mitigating the effects of greater demand on NHS services. Outside England, similar action is being taken. Wales, the region of the UK with the lowest income rate and the worst sickness rates, has Informing Healthcare, a major modernisation programme, with differences and similarities to NPfIT. Northern Ireland and Scotland have also established very clear ICT strategies for their public health organisations.

The UK public healthcare ICT market totalled £2,342m in 2007-08 and £2,603m in 2008-09. It is forecast to grow to £3,488m by 2013-14, which represents a compound annual growth rate (CAGR) of 6.9%. Recessionary pressures have prevented the industry from growing.

This growth is driven primarily by software revenues, with a CAGR of 36.3%, primarily the CRS software package, which includes clinical, logistical and managerial applications, ranging from patient administration systems to more complex operations such as asset/contract management and risk assessment.

Most other areas are also experiencing growth, but at a much slower rate.

This report will also help you to understand the current status as well as the future of public healthcare in the UK.

What this report contains

• Review and breakdown of health in the four regions of the UK;
• Annual growth rates for the 23 product and service segments of the public sector;
• Examination of the status of and prospects for each segment;
• Forty detailed tables and charts showing the market by vertical;
• Five-year public sector spend forecasts; and
• Analysis of market trends, vendor selection criteria and opportunity areas.

How the report will benefit you

• You will gain in-depth insight into the status of the UK public health apparatus;
• You will find out the major challenges that the government in facing to implement a truly ICT-enabled health environment in the four regions of the UK;
• You will understand the dynamics of the healthcare industry, and how existing and future suppliers can leverage this;
• You will identify the procurement avenues most commonly used by different health organisations.

1 Executive summary
2 Methodology
3 Market trends
4 Strategic priorities
5 Market structure and funding
6 Procurement
7 Information sources
8 Vendor selection criteria
9 The NHS National Programme for IT
10 Other national initiatives
11 Mobility solutions
12 Opportunity landscape
13 Market sizing and forecast
14 Appendices

Public Sector Property Restructuring: the impact on ICT suppliers

Mon, 03 Aug 2009 14:25:00 GMT

Publication Date: July 2009
Number of pages: 17
Price: £995 + VAT
Free to KableDIRECT UK subscribers

If you would like to purchase this report, please call Rachel Colby on 020 3353 2497 or email her on rachel.colby@guardian.co.uk

Report overview

Imminent restructuring of the public sector property estate necessitated by crisis in public sector finances will open up major opportunities for ICT suppliers. Suppliers should act now to prepare for these structural changes.

The public sector currently spends £20.5bn a year on its property estate, the highest spend after staff. After 2010 this sum will come under increasing pressure with many suppliers feeling the pinch. Forward thinking ICT suppliers will find new opportunities as a result of the inevitable restructuring.

What this report contains:

• Details of the impact of technology on public sector property demand and supply and implications for ICT suppliers
• Detail on the Public sector property market drivers, key initiatives and dynamics by sector

How this report will benefit you

• Understand how ICT suppliers can support business process changes and respond to changing infrastructure needs in the public sector property estate
• Identify areas for ICT and property services suppliers to work together to finance and deliver public sector property reform

1. Executive summary
2. Implications for suppliers
2.1. Impact of technology on property demand
2.2. Impact of technology on property supply
2.3. Recommendations
3. The public sector property market
3.1. Construction
3.2. Maintenance
3.3. Private Finance Initiative
3.4. Facilities management
4. Market drivers
4.1. Cost pressures
4.2. Service delivery
4.3. Environmental sustainability
5. Dynamics by sector
5.1. Central government
5.2. Local government
5.3. Health
5.4. Education
5.5. Justice
5.6. Defence

Recession Bites

Fri, 03 Jul 2009 14:44:00 GMT

Publication date: July 2009
Number of pages: 38
Price: £1,950 + VAT
Free to KableDirect subscribers

If you would like to purchase this report, please call Brett Mitchell on 020 3353 4448 or email him on brett.mitchell@kable.co.uk

Can public sector ICT expenditure withstand the recession?

Report overview

Those responsible for the delivery of ICT within the public sector will have to face some difficult choices as the effects of the recession, coupled with historically high levels of public sector debt begin to reverse the expansion of public sector expenditure we have witnessed over the last decade.

Kable's initial research into the effects of the recession on public sector ICT spend shows that:

• Respondents felt that any negative impact would in the majority be felt over the current and next financial year, before levelling off.
• The research indicates also that respondents are reverting to cost cutting measure as the main way to minimise the impact.
• The impact would not be the same for all sectors, nor would the impact be felt in a specific technology area.
• Many organisations are already adopting actions to counter recessionary pressures, though the majority of these appear to be tactically driven rather than strategic.

What this report contains

• Overview of the current state of the public finances;
• Outlook for ICT expenditure;
• Impact on public sector ICT expenditure of the recession;
• What remedial actions are planned;
• Vertical view and outlook

Key features of the report

• How is ICT spend expected to be impacted;
• Which ICT areas are likely to suffer or prosper;
• Survey findings on various themes, such as change to ICT spend, what activities are being considered or implemented to offset any change;
• Data tables and charts detailing the survey findings

How the report will benefit you

• Identify those key areas of focus for the next 12 – 18 months;
• Understand how recessionary pressures will affect the ICT budgets by technology and verticals;
• Understand the time scales for any remedial activities being implemented or planned;
• Understand the difference in approaches by organisation size and vertical to the current economic climate

1 Executive summary
2 Introduction
2.1 Background
2.2 Methodology
3 The state of the public sector finances
3.1 Public sector expenditure is straining
3.2 Savings from the Operational Efficiency Programme
3.3 Future shape of public sector finances
4 Is public sector ICT immune from recession?
4.1 Is ICT spending set to slow?
4.2 Which areas will be impacted?
5 Outcomes from recession
5.1 Areas of focus due to recessionary pressures
6 Minimisation initiatives
6.1 Activities being undertaken to minimise impact
6.2 Time scales for benefits realisations
6.3 Adoption of greater flexible working solutions
7 Vertical views
7.1 Central Government view
7.1.1 Central government outlook
7.2 Local government view
7.2.1 Local government outlook
7.3 Health view
7.3.1 Health outlook
7.4 Criminal justice view
7.4.1 Criminal justice outlook
7.5 Education view
7.5.1 Education outlook
7.6 Transport view
7.6.1 Transport outlook
7.7 Defence view
7.7.1 Defence outlook

Business process improvement

Thu, 11 Jun 2009 16:14:00 GMT

Publication date: June 2009
Number of pages: 54
Price: £1950 +VAT

If you would like to purchase this report, please call Brett Mitchell on 020 3353 4448 or email him on brett.mitchell@kable.co.uk

Report background

Process improvement in the public sector covers a broad canvas, driven by the need to increase efficiency, improve services and deliver policy priorities. Suppliers need to identify both the areas where they are best positioned to make an impact on public sector processes, and the areas where changing public sector process will impact their own business.

Different parts of the market are at different stages of development.
They need your help:
• To support roll-out of major programmes
• To move from rapid improvement to a more sustainable approach
• To prioritise investment

How this report will benefit you

In this report we help suppliers to understand:
Why process improvement is such a key issue for the public sector:

• It is already delivering around 20% of efficiency savings, and more will be expected in future
• It has been fundamental to achieving key policy outcomes, such as the NHS 18-week target
• It is a pre-condition for many changes under way in public sector management, such as shared services, and increased collaboration

How the public sector differs from other industries, and thus needs to deal with:

• Flexible and ambiguous processes
• Cultural issues associated with public sector customers and employees
• Complex delivery chains

What process improvement activity is currently under way:

• Major initiatives, change programmes, and capacity building activity
• The impact of efficiency, public sector management initiatives, and policy priorities on existing processes
• Examples of the key players

Kable in the press

Mon, 01 Jun 2009 11:49:00 GMT

A selection of articles and publications which have mentioned Kable's research

The Register

August 2010

Half of UK road users support usage-based road charging

A Department for Transport survey has found that more than half of UK adults believe that road charging should be based on usage...full story

TechEYE.net

August 2010

Local councils in UK to spend £4 billion on IT by 2016

Local councils throughout the UK will be spending as much as £4 billion on IT by 2016, according to a report by public sector research group Kable...full story

IT Pro

August 2010

Council IT spending to hit £4 billion by 2016?

A new Kable report predicts local government spending on ICT projects will grow steadily in the years ahead driven by outsourcing, remote working...full story

The Register

July 2010

Council websites falter on business services

A Socitm survey has revealed that only five per cent of council websites comply with an EU directive to help businesses...full story

ZDNet UK

July 2010

Scottish parliament allows child offender DNA retention

The Scottish Parliament has approved legislation to enable police to retain the DNA of certain child offenders...full story

ZDNet UK

June 2010

Government plans new biometric passport rollout

Home secretary Theresa May has said the government is planning to begin issuing new biometric passports in the autumn...full story

The Register

June 2010

NHS is top sector for data losses

The figure for the NHS compares to 288 for the private sector, 132 for local government and 18 for central government...full story

Times Online

May 2010

Government rules out refunds for ID cardholders

Clare Hirst of Kable, an IT research organisation, said that compensation arrangements would have been included in the contracts...full story

ComputerWeekly.com

May 2010

Why NHS IT spend may actually rise over the next few years

MIchael Cross has written a typically well informed and thoughful piece for Kable on the convergence of the Conservative and LibDem plans for NHS IT but...full story

ZDNet UK

May 2010

Cameron and Clegg to renew 'eroded' civil liberties

The new government has released plans to reduce surveillance, including...full story

PC Advisor

May 2010

General Election: what it means for the IT industry

Tory advisers have suggested the party outsource back office functions if it wins the election...full story

ComputerWeekly.com

April 2010

More cracks in the NPfIT - or an unlocking of Trust restraints?

The senior health analyst at Kable, Victor Almeida, said that an increased choice of suppliers is a step forward for the NHS. "McKesson is a very strong...full story

The Register

April 2010

Johnson: ID cards will pay for themselves

The home secretary has said that the identity scheme's budget will be recouped through charging the public for the...full story

The Register

April 2010

G Cloud guy Bellamy says bye-bye to Cabinet Office

The former Connecting for Health director Martin Bellamy is planning to leave his role in charge of the Cabinet Office...full story

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Event: Oracle Public Sector, 27 April 2010

Transforming the business of UK government with SOA
Giving fresh insight and advice on the future of government
See principal analyst Stephen Roberts as guest speaker at this event
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Harnessing Technology: Business practices which support risk-taking and innovation in schools and colleges

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Government IT spending and the OEP

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Efficiency potential not always hit

A report from Kable has found that transformational IT projects in the public sector do not always hit their full efficiency potential.

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Kable is mentioned in the latest Treasury's Operational Efficiency programme report announced along with the 2009 Budget.

Operational Efficiency Programme: Back Office Operations and IT Final Report. See Chart 4 on page 45.

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Read: between the lines - Operational Efficiency Programme

Wed, 06 May 2009 14:12:02 GMT

Are the Operational Efficiency Programme's 20% savings on government ICT possible? It depends on how you do the calculations

The public sector IT community should draw one principal conclusion from Alistair Darling's Budget statement: in the long term, the scale of UK public sector activity is unaffordable and needs to be aggressively reduced.

Commentators and opposition parties have proposed cuts that include high profile capital programmes and IT schemes such as Contactpoint and ID cards, but other austerity initiatives across government will be needed to reduce the headcount and managed expenditure.

But in the short term, the current administration is only ready to countenance efficiency savings. This bestows considerable authority on the Operational Efficiency Programme (OEP), including its influence over spending on ICT and to its figures for achievable efficiency savings.

Ex-Logica chief executive officer Martin Read's contribution to the OEP, on back office operations and IT, provides some startling headlines. He suggests that over the three years to April 2012 it is possible to save £3.2bn on IT, 20% of an assumed current spend of £16bn. The latter figure is roughly in line with Kable's assessment and Read, like us, includes communications costs in his figures.

He also suggests that over the same period £4bn can be saved on other back office activities. All these savings are in addition to the £35bn of efficiency savings required during the current Comprehensive Spending Review period, and to what we presume to be similar requirements in the period from 2011-15.

Are these IT savings realistic? Probably not. Read's figure depends on multiple sources: a limited benchmarking exercise, best practice studies, advice from IT consultants and comparisons with other countries and the private sector. It is an estimate rather than a calculation.

Half the savings - £1.6bn – are expected to come from a greater use of collaborative procurement. This in itself seems unlikely.

The report calls for greater transparency in procurement across government, with an implicit assumption that this would give more traction to pan-government contracts of the kind negotiated by OGC buying solutions. But there are many reasons, usually to do with getting better value, why IT managers prefer to go outside of framework agreements. Not all of these would be dispelled if the OEP's recommendations, such as a shared enterprise resource planning vocabulary and shared management information, were implemented.

There is very little clarity about where the other £1.6bn might be achieved. Read does not point to any specific IT programmes or investments that could be culled, and there is no acknowledgement that potential ICT efficiencies would vary widely in different areas of the public sector.

Perhaps this is deliberate. The OEP report recommends that "departmental settlements" are calculated on the assumption that these savings are feasible: an admission that only in central government does the Treasury's writ extend to such a level of control over IT budgets. Meanwhile, 76% of public sector IT spend is outside of this area.

The headline figure of 20% is undermined by the small print of the report. Darling's budget suggests that the full £7.2bn of savings has been applied to forecasts over the period, but ignores a couple of OEP get-out clauses. For example, the requirement to cut savings by 20% will only apply after subtracting the costs of major IT enabled change programmes and taking into account efficiency savings already made since 2007.

While Kable remains sceptical about 7% per annum ICT savings, we believe that there is much that the supplier community should take seriously in this report. The OEP recommendations will generate some immediate opportunities and should accelerate some existing trends.

The strongest theme is that a generally poor quality of information on IT spend is a drag both on central monitoring and on the efficiencies which derive from standardisation. Requirements for organisations employing over 250 people to collect data on value for money indicators, and for those with over 2,000 employees to conduct systematic reviews of back office systems, will offer plenty of scope for suppliers to help with these burdensome reporting requirements. The focus on ERP as an enabler of collective procurement may well generate opportunities for selling the relevant applications to government bodies.

A secondary theme of the report is that sharing services in the back office should be stepped up. This has been an explicit goal of Regional Improvement and Efficiency Partnerships, of the Transformational Government programme, and of many other post-Gershon initiatives. Nonetheless, while there are some successful (and a few flawed) examples of sharing, things are not changing quickly enough to contribute meaningfully to Read's targets.

For shared services to take off more rapidly, they have to be marketed, packaged, and account managed more effectively. This provides scope for more involvement from the private sector, either through partnerships such as the NHS Shared Business Service with Steria, or through full blown contracting out. Converging shared services with outsourcing is likely to be the best way of speeding up its adoption.

If this business process outsourcing gathers pace and the ICT spend within it is not included in the Treasury's figures, Read's target of a 20% reduction may be achieved after all. Kable's figures include the ICT component of BPOs, but it would be both easier and politically expedient for the government not to follow suit.

Personal records become political

Wed, 29 Apr 2009 08:00:00 GMT

David Cameron has come up with an alternative to centralised patient records, through giving control to individual patients. But a lot of questions remain to be answered

In his speech to the Conservative spring conference last weekend, David Cameron gave three examples of government schemes that are "easy choices" for his party to cancel. Two were IT projects – identity cards and the children's database ContactPoint.

Perhaps surprisingly, the third was not the National Programme for IT. (It was regional assemblies, a Conservative bugbear.) Instead, Cameron – who looks increasingly likely to become prime minister in just over a year – had something constructive to say about health service computing.

This didn't stop him criticising NHS Connecting for Health. In a previous speech as leader, he suggested that the Conservatives wanted to scrap the "NHS supercomputer". As far as Kable is aware, no such device exists, and his repeated use of the term may be more of a rhetorical device than a serious policy.

Cameron's ideas have matured. While opposing the centralised electronic patient record system that CfH is slowly implementing, he suggested an intriguing alternative: personal electronic health records controlled by the patient, and managed online by the likes of Google or Microsoft, both of which have products of this nature.

It is reasonable to criticise this government's NHS IT policy as over-centralised – and Cameron did. Letting patients run their own records has some merit: it would greatly minimise complaints over privacy if patients controlled access, for example.

But Cameron's idea raises a number of questions. Firstly, who would pay – the patient or the government? If the latter, efficient procurement would be a challenge, particularly if the choice was up to individuals and vendors were not guaranteed levels of use.

Secondly, who would be allowed to provide such a service? The record providers would have to use common standards, or it would be impractical for medical professionals to update them. Would it just be IT giants – which are not universally trusted to look after sensitive data – or would smaller organisations be able to get involved, perhaps including voluntary groups, charities or unions? And what if patients simply want the NHS to do the job?

Thirdly, it might prove cheaper to provide electronic health records in this online personalised fashion, but Cameron's hope that they might "cost virtually nothing" sounds unlikely. Patient data will need to held with rigorous security but with high availability, accessibly to health professionals in a standardised form. This will not come free.

A market, even a virtual one where the state paid, for such records could help reduce prices. However, the most obvious way to make such services cost virtually nothing would be that used elsewhere for internet services – to exploit the data for advertising and other commercial purposes. This would be limited in the UK by the ban on advertising prescription medicines to patients, and any such use would raise significant privacy questions.

The Conservative Party is still working on its review of NHS IT. Cameron's speech suggests that the likely next government has gone beyond simply opposing the current situation to thinking about a replacement. But it still has a long way to go.

About KableICT: Kable's online marketing intelligence subscription service

Tue, 21 Apr 2009 09:16:06 GMT

Kable's online subscription service

Kable ICT is a customisable suite of paid for online subscription packages. Aimed at both suppliers of ICT to the public sector and public sector organisations, Kable ICT helps you understand the public sector ICT market and the opportunities it presents.

Why is it useful?

Kable is the unrivalled, gold standard, on public sector ICT:
Our dedicated in-house team of analysts offer deep and granular research across eight defined public sector 'verticals' including central government, local government, health, education, criminal justice, devolved government, transport, national security and resilience.

We focus 100% on public sector ICT and with 20 years experience, plus a database of 100,000 public sector contacts (1,500 interviews conducted with key public sector decision makers each year), we can provide you with indepth analysis.

Kable's analysis 'follows the money':
We focus on identifying, explaining and analysing areas of current and future public sector spend – to support you in growing your public sector business.

Whatever your role, there's something for you:
From daily opportunities for business development and account managers, through to deep sector forecasts and analysis for marketeers and strategic planners.

What do our subscriptions include?
• Forecasts: three year forecast data for each vertical market, by product/service category
• Analysis: on-going, detailed analysis of ICT funding flows, procurement trends, drivers and inhibitors, programmes and initiatives, as well as market structures across each vertical
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• Profiles: of 1,600 public sector bodies covering key contacts, news, ICT strategy, partners, tenders and contracts - updated daily
• Leads: dedicated team constantly trawling the internet for 'gold dust' pre-procurement information (i.e. public bodies' future ICT plans)
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To talk to one of our account managers about your business requirements, please do contact us now on 020 3353 4890 or email customerservices@kable.co.uk

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